IT Service and Support/Troubleshooting

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IT Service and Support
  1. Introduction
  2. Communication Skills
  3. Troubleshooting
  4. Customer Management

This lesson introduces Troubleshooting. Activities include .

Objectives and Skills

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Objectives and skills for Troubleshooting certification include::

Readings

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  1. Wikipedia: Troubleshooting
  2. Wikipedia: Problem solving
  3. Wikipedia: RPR problem diagnosis

Multimedia

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Activities

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  1. Use the Discuss page to post comments and questions regarding this lesson.
  2. Review the lesson summary, key terms, review questions and flashcards below.

Lesson Summary

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Key Terms

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Review Questions

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Flashcards

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References

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Subject classification: this is an information technology resource.
Type classification: this is a lesson resource.
Completion status: this resource is a stub, so not much has been done yet.
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